Crusino Privacy Policy

At Crusino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.crusino.com, register an account, or use any of our services. By accessing Crusino casino, creating an account, or using the Crusino app, you acknowledge that you have read and understood this policy and agree to the practices described below.

Information We Collect

When you register with Crusino, log in, or use our platform, we collect several categories of information to verify your identity, process transactions, and provide you with the best possible gaming experience. We gather the following types of data:

• We collect registration details such as your full name, date of birth, email address, phone number, and residential address
• We request identification documents for verification purposes, including proof of ID and proof of address, as required by our Curacao license
• We track your deposit and withdrawal history, including the payment methods you use (such as MasterCard, Visa, Skrill, Neteller, or cryptocurrencies)
• We monitor your gaming activity, including games played, bets placed, and time spent on our platform
• We automatically collect technical data such as your IP address, browser type, device information, and login timestamps
• We record your communication history whenever you contact our support team via email or LiveChat

How We Use Your Information

Our use of your personal data is limited to legitimate business purposes related to operating Crusino casino safely and legally. We use the information we collect to:

• We verify your identity and age to ensure you are eligible to use our services
• We process your deposits and withdrawals securely, in accordance with our minimum deposit and withdrawal limits
• We administer our Welcome Pack, Weekend Reload, Weekly Cashback, and other promotional offers you opt into
• We manage our 176-level loyalty program and calculate your Comppoints based on your wagering activity
• We detect and prevent fraud, money laundering, and other unlawful activity
• We send you promotional communications about bonuses and offers, where you have given consent
• We improve our website functionality, game selection, and customer support quality

Legal Basis for Processing

We process your personal data on several legal grounds. In most cases, we rely on the necessity of processing to perform our contract with you when you use Crusino, to comply with legal and regulatory obligations under our Curacao license, or because you have given us explicit consent for marketing communications. Where applicable, we also rely on our legitimate interest in preventing fraud and securing our platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyze site traffic. When you visit Crusino casino for the first time, you will be asked to accept or manage your cookie preferences. You can adjust your browser settings at any time to refuse cookies, although this may limit certain features of our platform, including the Crusino app.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Bank Transfer, EcoPayZ, or CoinsPaid
• We share information with regulatory authorities when required by our Curacao license or applicable law
• We share data with identity verification and anti-fraud service providers
• We share information with our game providers, including BGaming, Pragmatic Play, Evolution, and others, solely for the purpose of delivering gameplay functionality
• We may disclose information to law enforcement agencies if legally obligated to do so

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, accounting, and regulatory obligations. If you request account closure, we may still retain certain records as required by applicable gambling regulations or to resolve disputes related to withdrawals, bonuses, or refund requests submitted within the required timeframes.

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. Our systems use encryption technology to protect sensitive data, including payment details, during transmission. While we strive to protect your data at every stage, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your Crusino login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact us directly using the details provided below, and we will respond to your request within a reasonable timeframe.

International Data Transfers

As we serve players across multiple regions, including Australia, New Zealand, Canada, Ireland, Germany, Austria, Norway, Slovenia, Finland, the United Arab Emirates, and Kuwait, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers are conducted in compliance with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Refund and Dispute Requests

We remind you that any refund request related to a transaction will only be considered if submitted within twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if you allege unauthorized access to your Player Account. We encourage you to monitor your account activity regularly and report any suspicious activity to our support team immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of Crusino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We are available 24/7 via LiveChat, or you can email us at support@crusino.com. We are committed to addressing your privacy-related inquiries promptly and transparently.